# HelpDesk

- Tipo: Core/Extension Vtiger
- Criticidad: Media
- Ubicacion: `admin/modules/HelpDesk/`
- Proposito: Modulo Vtiger detectado en `admin/modules`; documentar comportamiento especifico antes de cambios funcionales.
- Ultima actualizacion: 2026-06-26 14:10:08 CST

## Archivos clave

- `modules/HelpDesk/HelpDesk.php`
- `modules/HelpDesk/HelpDeskHandler.php`
- `modules/HelpDesk/dashboards/OpenTickets.php`
- `modules/HelpDesk/dashboards/TicketsByStatus.php`
- `modules/HelpDesk/models/DetailView.php`
- `modules/HelpDesk/models/RelationListView.php`
- `modules/HelpDesk/models/ListView.php`
- `modules/HelpDesk/models/Module.php`
- `modules/HelpDesk/models/DashBoard.php`
- `modules/HelpDesk/models/Record.php`
- `modules/HelpDesk/views/Detail.php`
- `modules/HelpDesk/views/RecipientPreferences.php`

## Reglas

No modificar este modulo sin revisar `architecture.md`, `database.md`, `security.md`, `performance.md`, `known_issues.md` y `change_log.md`.